Orders & Shipping Policy

Welcome to our store policies. We are a small operation dedicated to our work. We hope that you love your purchase and that the entire process is smooth one. We do our very best to produce consistent work. However, as each piece is made by hand there will be naturally occurring variations in size, hammering, and finish to each piece – making each an every one a unique treasure. These are standard variances and are acceptable and not defects. The actual color may vary slightly depending on your computer/screen.

SHIPPING, PRODUCTION & LEAD TIMES

Expect production and shipping delays during the holidays. Some products ship the same day of order but others made when ordered. Check the availability on the product page details.

Please be advised that our are handcrafted .

We ship as soon as the products are made available. For stocked items, shipping usually happens within 3 days after order is processed with few exceptions. See Product availability details on the specific product. Completion and shipping times are estimated but not guaranteed. We have no control over the shipping companies delivery schedule. If you live outside of city limits or a rural area, shipping times can vary. Signature at delivery might be required.

We use various shipping companies. We do not ship to PO Boxes! A physical address is required. You will receive the order by email and we will need to be notified immediately if it is incorrect. Shipping times are close not guaranteed dates of delivery. Heavy items shipping freight are curbside only delivery. If liftgate service is needed this is at an additional cost, please email us ahead of ordering for the cost. Placement of item inside your home is not provided. Please make arrangements ahead of time if you need help moving the items inside your home.

DOMESTIC SHIPPING

We offer free shipping on orders over € 300 on our products. Select oversized and heavier items have an additional delivery and handling fee due to crate and freight services. Our in-stock items can be shipped within 2-3 days. We do our best at giving estimated shipping times. This may vary due to shipping companies and out of our control.

We will not be held responsible for additional shipping charges incurred for packages that are returned to our store due to customer absence, errors in shipping addresses or package refusal.

INTERNATIONAL SHIPPING

We don’t ship to UK, but please contact us for specifics. The customer will be responsible for all border duties, fees and taxes.The delivery company will contact for payment of these. If they are refused to be paid, the order will be considered a return and all restocking fees along with shipping both ways will be deducted from the order. Custom made products are not eligible for a return or refund.