Claims & Returns

RETURNS AND EXCHANGES

Our return policy guidelines vary on products and manufactures policies. Please email customer service at info@dekoramahome.com to request this. It is very important that you inspect the order as soon as it is delivered to ensure no missing parts, nor damage. This will need to be done within 2 days of delivery. If there is any damage or missing parts, please send photos of packaging and product to info@dekoramahome.com to report this so we can send out a replacement. This will need to be reported to us within the 2 day limit. Any damage claims noted after the 2nd day will not be honored and we will reject the shipment. After receiving your order , you will need to repackage products and all in original boxes with original packaging material and documentation. This is important due to manufacturer return policies. Failure to do so will result in denial of return. Please contact customer service by email: info@dekoramahome.com for further instructions on your return or exchange.

DAMAGED AT DELIVERY

What if my order is damaged?

If your product arrives damaged please email photos of the box, packaging and multiple photos of the product showing the damage. We will file the claim with the shipping company and get a replacement sent out to you.

Sometimes, despite our best efforts, product arrives damaged or broken. Should this happen to you, please notify our Customer Service via email within 2 days of receipt along with several photos of the product and packaging. Damage claims will not be excepted after 2 days from delivery. If honored, we’ll file a claim with the shipping company + arrange sending a replacement as soon as possible. Do not discard the packaging!

Every piece is inspected for flaws before shipping, but we are only human. In the event of a defective item, notify us with a description of the issue – we’ll diagnose the problem and can ship a replacement upon determination of a defect. Shipping for damaged items is free.

Please note, some products are handcrafted.There may be slight variation in color, texture, finish +/- size. This includes industry standard slight variances in size (+/- ½”), finish, and hammering.These are not considered flaws. We offer no warranty to the finish on the products as they will naturally change over time.